Refund policy

Blair’s Gallery Returns Policy

We want you to be fully satisfied with your purchase. If something isn’t right, you may return eligible items under the conditions below.

1. Return Eligibility

1.1 Requirements for Returns

Items are eligible for return within 14 days of delivery if they meet the following conditions:

  • Unworn, unwashed, and unaltered

  • All original tags attached and intact

  • Returned in original packaging

  • Free from perfume, deodorant, makeup, or any marks

  • Accompanied by the original receipt or order number

1.2 Non-Returnable Items

The following items are not eligible for return:

  • Items marked as “Final Sale” or purchased during clearance events

  • Intimates, face masks, and jewelry (for hygiene reasons)

  • Custom or personalized items

  • Items with removed or damaged tags

  • Items showing any signs of wear, washing, or alteration

  • Items purchased through third-party retailers

2. Return Options

2.1 Store Credit (Recommended)

  • 100% of purchase value + 15% bonus credit

  • Valid for 12 months

  • Free return shipping

  • Processed within 2–3 business days

  • Available for use immediately after approval

2.2 Original Payment Method

  • 85% of purchase value (15% restocking fee applies)

  • Return shipping costs are the responsibility of the customer

  • Processing time: 10–15 business days

  • Original shipping costs are non-refundable

3. Return Process

3.1 Initiating a Return

To start a return:

  • Contact us via social media or email at support@blairsgallery.com within 14 days of delivery

  • Include your order number and photos of the item(s)

  • Wait for return authorization before shipping

  • Ship the item(s) within 7 days of approval

3.2 Return Shipping

  • Returns must be sent using a tracked shipping service

  • Please retain proof of postage until your return is processed

  • Items lost during return transit remain the customer’s responsibility

  • International returns may be subject to duties and taxes (paid by the customer)

4. Exceptions

4.1 Defective Items

  • Must be reported within 24 hours of delivery

  • Clear photos of the defect are required

  • Return shipping is covered by us

  • A full refund or replacement will be provided

4.2 Incorrect Items

  • Must be reported within 24 hours of delivery

  • Return shipping is covered by us

  • The correct item will be shipped or a full refund issued

  • Original item must be returned unused

5. Additional Terms

  • Multiple returns from the same customer may be subject to review

  • We reserve the right to refuse returns that do not meet our conditions

  • Refunds exclude any promotional discounts applied

  • Gift returns are eligible for store credit only

For any questions, contact us at support@blairsgallery.com